Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

1. Order Cancellations
   Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to the seller/merchant listed on the Platform and they have initiated the process of shipping, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. Damaged or Defective Products
   In case of receipt of damaged or defective items, please report the issue to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and confirmed the issue at their end. This must be reported within 1 day of receiving the product.
3. Product Not as Described
   If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service team within 1 day of receiving the product. After reviewing your complaint, the customer service team will take an appropriate decision.
4. Manufacturer Warranty Products
   For products that come with a manufacturer’s warranty, any complaints should be directed to the respective manufacturer.
5. Refund Timeline
   In case a refund is approved by THINK YELLOW PRIVATE, it will take up to 7 days for the refund to be processed and credited to you.

Return Policy

We offer a refund or exchange within the first 1 day from the date of your purchase. If 1 day has passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

To become eligible for a return or exchange:

1. The purchased item must be unused and in the same condition as you received it.
2. The item must have its original packaging.
3. If the item was purchased during a sale, it may not be eligible for a return or exchange.
4. Items are replaced (based on an exchange request) only if they are found defective or damaged.
5. All the replaced/exchanged products will be delivered within 5-7 business days.

You agree that certain categories of products/items may be exempt from returns or refunds. Such categories will be identified to you at the time of purchase.

For accepted return/exchange requests, once your returned product/item is received and inspected by us, we will send you an email notifying you of the receipt of the returned/exchanged product. If the item is approved after the quality check at our end, your request (i.e., return or exchange) will be processed in accordance with our policies.

Exchange products will be delivered in 5 to 7 days.